Advanced Filing FAQ

How do I place an order?
Ordering is easy with Advanced Filing Systems. We accept orders online, by fax, phone and mail.
ONLINE: Click the Product button then search for the items you need. Click Add One to Basket for each product you wish to purchase and then click the Checkout tab to complete your order.

FAX: 954-792-2569
Order by fax 24 hours a day, seven days a week.
PHONE: Toll free 877-792-8226
Monday-Friday 9:00am - 5:00pm EST
MAIL: Advanced Filing Systems
4350 Oakes Road, #525
Ft. Lauderdale, FL 33314
USA

What if I need more detail on the product?
Place your mouse 'pointer/arrow' over the image of the product, or over the underlined product name. The 'pointer/arrow' turns into a 'hand'. Click the hand and you'll get more detail on the product.

What if I don't see an image of the product, or I get a blank screen when I select a product?
Please be patient.  We add new products every day.  Please email or call if you need more information.   

What if I want a to customize a product?
Email or call us toll free @ 877-792-8226 with your requirements and we'll get a proposal back to you .

What if I want to place a large order?
Email us with the product code number and quantity, we'll get back to you with a proposal.

What forms of payment do you accept?
We accept the following credit cards: Master Card, American Express, and Visa. We can also bill you direct with an invoice sent via UPS or Email when your order is shipped. If you have an account, invoices are payable ten days after invoice date.

How do I establish an account?
If you don't already have an account go to the account login page and click on "Create New Account".

What are the charges for Shipping and Handling?
Depending on your purchase, we ship your order with UPS or OTD for fast reliable service. Shipping and handling charges vary depending on the size and weight of your order. Shipping charges are calculated automatically when you check out.

Do you ship to Post Office Boxes?
No, we require a street address for delivery.

How does my order ship?
It depends on your geographic location.  Shipping methods available to geographic locations are listed below.  The fastest, most expensive shipping option is listed first in the 'Ship Via' drop down box of shipping choices.

U.S. 48 Continental States:
U.P.S. Ground
U.P.S. 3 Day Select
U.P.S. 2nd Day Air
U.P.S. 2nd Day Air Saver
U.P.S. Next Day Air
U.P.S. Next Day Air Saver

U.S. States of Alaska & Hawaii:
U.P.S. Next Day Air

Canada:
U.P.S. Canada Standard

Most Other Areas of the World:
U.P.S. Worldwide Express

How long will it take to get my order?
We ship in-stock items the next day after receipt of your order.
Please note the different shipping options in the 'Ship Via' window at checkout.
Custom Indexes are shipped 10 working days after receipt of order (ARO) and proof approval.
Custom Filebacks are shipped 15 working days (ARO) and proof approval..
Custom Folders are shipped 25 - 35 working days after receipt of order.

What if I have questions about my order?
For any questions regarding your order, please call our courteous staff toll free at 877-792-8226 or e-mail us at sales@advancedfiling.com.

What if I'm not satisfied with my order?
Your satisfaction is our guarantee at Advanced Filing Systems. If you are not satisfied with your order of stock merchandise, return the product in sixty days for an exchange, account credit or refund. If we make a mistake on your custom order, we will correct it at our expense. However, if the custom order is manufactured to the specifications on your approved proof, we are not liable.

Why do I need to approve a Proof for Custom Orders?
Before we manufacture your custom order, we send you a proof for your review and approval. This ensures you get exactly what you want. This process protects you and Advanced Filing. Changes to a custom order after proof approval are subject to an Upcharge.

How do I remove Items from the Shopping Cart?
The button that says 'Remove, takes the product out of your basket. The underlined product name next to your product is a text link that takes you to product information.

How do I return an order? Who pays for return shipping charges?
If your order is defective or damaged, or you received an incorrect shipment, Advanced Filing Systems will pay for return shipping. Please call one of our customer service representatives toll free at 877-792-8226 or email us at sales@advancedfiling.com to obtain instructions and a Return Authorization (RA) number.
Returned Non Defective merchandise is handled as follows:

• The merchandise must be returned in it's original packaging and still in new and resalable condition. Only full box/carton quantities as appropriate will be accepted, no exceptions. If you ordered a box, you must return a complete box, if your ordered a carton, you must return a complete carton.
• If returned item(s) are inspected defect free, we will issue a credit for the original price of the merchandise less the original shipping charges and a 20% Restock Fee.
• Customer bears shipping costs of non-defective merchandise returns.
  

• If damage is apparent, refuse the shipment and UPS will return it to the original point of shipment.
• If you discover damage subsequent to UPS delivery, call or email us immediately.
• After you refuse the shipment call or email us so we can plan to replace your merchandise and handle the damage claim. We replace damaged product only after its received back at the original point of shipment.
• Damaged goods are customer's responsibility if we are not notified within 5 business days of original delivery to customer's location.

What if you are out of stock of the item I ordered?

• Although our we maintain high levels of stock, it is possible we will be out of stock when you place your order.
• If an item is unavailable when you place your order, we put the affected item in Back
• Order status until the we can ship the product, normally within 10 business days.
• After 10 business days, the customer can cancel the order without retribution, or continue to wait for shipment.
• If you ordered multiple items, and part of the items are out of stock, we will ship all in stock items and Back
• Order only the out of stock items.

Is shopping online at AdvancedFiling.com secure?
Advanced Filing is concerned with keeping the information you submit to us secure and private. We want to provide you with a fast and easy purchase process. We can accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. Advanced Filing offers you the advantage of placing your order online using secure servers and encryption. Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server (Authorize.net). During the completion of your order, you will be linked from our web pages to customized screens on our secure server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party.

What is the accuracy of the color charts?
Colors on your screen will vary according to your screen settings. Use label drop-down box for an accurate description of the product's true color.

What is your privacy policy?
Please reference or full policy here..

How do I contact you?
Feel free to contact us at any time with questions, comments or concerns. You can contact us by telephone, e-mail, fax or US mail.

Telephone: Toll free 1-877-792-8226
M-F 9:00am - 5:00pm Eastern Time
E-Mail: sales@advancedfiling.com
Fax: 954-792-2569
Mail: Advanced Filing Systems
4350 Oakes Road, #525
Ft. Lauderdale, FL 33314

What documentation will I receive when I place an order?
Email order confirmation is sent after you place your order. Please email us if you would like to track your order, and we will provide a tracking number.